Customer Support Management

For MLM Software/ Direct Selling Software

To get success in MLM Business the Customer Satisfaction is must for Every MLM Companies. Customer Support Software That Drives Satisfaction across Every MLM Customer touchpoint. Customer can generate ticket from their back office with proper Queries or Problems, and admin can reply it from their back office. The customer or admin can track the communication by selecting Ticket id / Track ID.

Best-in-class Customer Support management helps you to not only reduce costs and improve customer retention, but with the right processes, it can be a vital tool for upselling and driving more revenue. Customer Support management gives you a cloud computing solution that's integrated with MLM Software, helping you improve customer satisfaction, attract new customers and lower service costs.

Benefits to mlm companies

  • Track customer satisfaction in real time in order to address problems immediately and enable better customer retention
  • Provide support teams anytime, anywhere access to customer information—ideal for remote support employees
  • Link sales, service and fulfillment organizations to drive more revenue
  • Accelerate case resolution times by providing support reps with complete customer visibility
  • Increase response accuracy and reduce response times with an integrated knowledge base
  • Use case escalation rules to ensure that your most valued customers always receive the proper levels of support

Customer: Support Module

  • Give customers real-time access to such data as order status, order status tracking and return authorizations
  • Drive more return visits and greater customer loyalty
  • Give customers the ability to enter trouble tickets online
  • Customize content to create a true one-to-one marketing platform, letting you publish information to specific prospects, customers or entire groups.

Case Management

  • Cut costs and improve workflow by automating the business processes associated with customer support case assignment, management and escalation.
  • Route cases intelligently, enabling fast, efficient prioritization
  • Respond to customer cases across a variety of mediums, including e-mail, phone and fax.
  • Log and analyze by track id communications in order to better serve current and future customers.
  • Route and track support cases according to product, issue, case type, partner or customer, giving customers a specialist in each area to address their concerns.
 
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  Aajtak InfoTech is a MLM Software Development company having expert in MLM Software - Network Marketing Software - MultiLevel Marketing Software. We have been honored by Our Customers as Best MLM Software in Ahmedabad, Best MLM Software In Gujarat and Best MLM Software in Ahmedabad. If you are looking forward to start a MLM - Multilevel Marketing Company, then call us for the Quality MLM Software Solutions in India.  
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